Duration

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Conditions for Returns

• Item must be unused.
• Item must be in the same condition that you received it.
• Item must be in the original, unopened packaging.

Non-returnable Items

Certain items cannot be returned, including but not limited to:

• Opened or used products.
• Health or dietary supplements that have been opened.
• Gift cards.
• Downloadable software products.

Refund Process

Once your return is received and inspected, we will notify you via email. You will also be informed whether your refund has been approved or rejected.

If approved, the refund will be processed and automatically applied to your original method of payment within a certain timeframe (depending on your bank/payment provider).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, or the order was shipped to the gift giver, we will send a refund to the original purchaser.

Shipping Returns

To return your product, please send it to: Dubai, United Arab Emirates.

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Need Help?

For any questions related to refunds and returns, please contact us at
[email protected].